Yesterday was the last day of our vacation. I mean “last day” as in the travel home day. And it didn’t want to be a good day. First there was the airport shuttle, which insisted on bringing us to the airport 4 hours before our flight. True, we were leaving the U.S. for Canada but that sure seemed like a long time.
The plane was delayed just enough to make us worrry about getting our connection. We ended up with 40 minutes to go through customs, get our luggage and recheck it, and then go through screening.
The last leg of our flight left on time but ended up landing 10 minutes late, then c-r-a-w-l-i-n-g to the gate. If we missed our airport bus home, we’d have to wait two hours for the next one …. and it’s a two-hour trip.
Then there was the lost luggage.
But the bad day was not meant to be. Check-in and screening at the Orlando airport went very quickly, leaving us plenty of time to have lunch. At a sit-down restaurant. With table service. That 4 hours flew by.
CATSA officers at Pearson International had “connector” lines really moving and we ended up checked out and checked back in with 10 minutes to spare. I even had time to buy dinner.
When we finally got off the plane in Calgary, I made a run for the transport desk and was told the bus could wait another 5 minutes for us. We didn’t have our luggage yet (the carousel hadn’t even started) and I wasn’t looking forward to spending 2 hours at Timmy’s (even though I LOVE you, Tim Horton’s) waiting for the next bus. No problem. Jacqui, the desk agent for the Banff Airporter told us to get on the bus; she would get our luggage and put it on the next bus out. We could pick it up in the morning. She was an absolute godsend. And when it turned out one suitcase was missing, she contacted the airline and filed a claim for us. What could have been a series of delays, grievances and irritations turned into – nothing – thanks to the people we met along the way who did a little extra to keep us moving. You all made my day.
So if you were out there yesterday, (anywhere out there) thinking you were just doing your job and trying to get through your day, it might just be that you made someone else’s day better, or easier, or happier. Thanks!
Oh, the airline found the suitcase this morning, put it on the bus and I picked it up 2 hours ago. Happy day!